The experience and expertise of the RadialSpark team are second-to-none. We get to work on the newest Salesforce projects and utilize cutting-edge tools, which means that we attract the very best talent available. The wisdom and skills of RadialSpark team set us apart from the competition, and we leverage it to consistently exceed our customers’ expectations.
Every project is unique – there are no cookie-cutter answers when it comes to your business. We scale our resources to provide the optimum amount of support, whether that means one technical lead dedicating forty hours a week or a team of six working day and night. The most important aspect of our consulting approach is collaboration.
Two things happen when solutions require a team of experts to maintain. First, the client’s IT budget is stressed, limiting the opportunity for new projects. Second, the development team spends most of their time managing existing solutions instead of building new and innovative tools. We build solutions that give our clients manageable IP.
Every client is unique. Our consulting-first approach ensures that every member of the RadialSpark team listens to your needs and understands how to maximize Salesforce ROI within your given constraints. Our in-depth knowledge of Salesforce and Heroku allows us to recommend solutions that meet your unique requirements.
Support needs are as unique as our clients and their projects. We tailor our support services to ensure that you get precisely the amount of support needed to ensure success. We provide on-site training and dedicated technical support staff to guarantee optimum performance and utilization.
Our consultative support continues post go-live to help you outline future projects and keep you aware of new technologies that could benefit your business.
Your solution is only successful if your team uses it. Our user-adoption efforts begin during the discovery process and continue post go-live. We listen to the voices of your users, and their input becomes part of the solution. When it is time to go-live, we work with your team to ensure each member understands how to efficiently and effectively utilize your new solution.
Every project begins with a consultation. During this first (free) call, we ask tons of questions to get to the root of your pain point. In some cases, we can create a recommendation and outline a pricing structure based on the information obtained during this initial call.
Other projects may require clients to share documents, jump on a video conference, or allow one of our experts to visit to define the scope of the solution fully. This means that our discovery process could be two days, or it could be two weeks – it could be a quick phone call, or it could be several hours interaction. Our goal is to understand your requirements, gain feedback from your decision-makers, and understand the organization's goals and priorities. Whatever it takes to get this information is what we do.
Execution is a highly iterative process. Our projects are managed to match your needs and broken into the smallest possible deliverables to demonstrate progress and allow you to pivot and change as needed.
We build using well-documented tools that allow your internal teams to pick-up the support and maintenance of your new solution. Our prescriptive training process coupled with the peace-of-mind of our support line ensure that a massive maintenance contract does not dominate your IT budget.